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At Vingage 1995, many of our furniture pieces are handcrafted and customized according to customer specifications. Therefore, the following policy applies:

1. Order Cancellation

Standard Products

Orders for standard, non-customized products may be cancelled within 24 hours of purchase, provided production or dispatch has not commenced.

Customized Products

Customized, personalized, or made-to-order furniture cannot be cancelled once design approval, production, or procurement has begun.

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2. Refund Eligibility

Refunds may be issued in the following circumstances:

* Product unavailable after order confirmation
* Payment processed but order could not be fulfilled
* Product received is substantially different from the approved design specifications
* Product arrives damaged due to transit (subject to verification)

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3. Non-Refundable Situations

Refunds will not be provided for:

* Change of mind after production begins
* Customized products matching approved specifications
* Minor variations in wood grain, texture, color, finish, or handcrafted details
* Delays caused by natural disasters, customs clearance, strikes, or circumstances beyond our control

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4. Damaged Products

Customers must notify us within 48 hours of delivery and provide:

* Clear photographs of damage
* Packaging images
* Order details

Failure to report within this period may affect eligibility for claims.

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5. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days after approval.

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6. Return Shipping

If a return is approved due to our error or product defect, return shipping costs will be borne by us. Otherwise, customers may be responsible for return shipping expenses.